01Information we collect

We may collect the following information:

• Contact details you give us, such as your name, phone number and email address, when you make an enquiry or ask for an appointment.
• Information about your skin, hair or aesthetic concern that you choose to share when you contact us or during your consultation.
• Records of our communication with you, such as calls, messages and appointment details.
• Basic technical information about your visit to our website, such as browser type, device and pages viewed.

02How we use your information

We use your information to:

• Respond to your enquiries and arrange or manage your appointments.
• Provide, and follow up on, your consultation and care.
• Improve our website and services.
• Meet our legal and professional obligations.

We do not sell your personal information.

03Medical confidentiality

Health information you share with us in a clinical setting is treated as confidential. It is used only for your care and is shared only as described in this policy or as required by law.

04Sharing your information

We share your information only:

• With our clinic team members who need it to help you.
• With trusted service providers who help us run the clinic and website (for example, hosting, communication or appointment tools), and who are expected to protect it.
• When you have given us your consent.
• When the law, a court or a government authority requires us to.

05Cookies and analytics

Our website may use cookies and similar technologies to make the site work properly and to understand how it is used. You can control or delete cookies through your browser settings; some parts of the site may not work as intended if you turn them off.

06How we protect your information

We take reasonable steps to keep your information safe from loss, misuse and unauthorised access. However, no method of transmission over the internet or of electronic storage is completely secure, so we cannot guarantee absolute security.

07How long we keep your information

We keep your information only for as long as it is needed for the purposes described above, or for as long as the law or professional standards require.

08Your choices and rights

Subject to applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may ask us to:

• Tell you what personal information we hold about you.
• Correct or update information that is inaccurate or incomplete.
• Erase your information, where we are not required to keep it.
• Withdraw consent you have given us for a particular use of your information.

To make a request, please contact us using the details below.

09Links to other websites

Our website may link to other websites or social media pages, such as Instagram. We are not responsible for the privacy practices or content of those sites, so please read their policies.

10Children

Our website is not directed at children. If you are under 18, please contact us only with the involvement of a parent or guardian.

11Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top of this page shows when it was last changed.